Last updated: [20 Jan, 2026]
This Payment & Cancellation Policy (“Policy”) forms part of the terms and conditions between you (“Client”, “you”) and Guangzhou Drivers Network (“we”, “us”, “our”) for the provision of private car and driver services in Guangzhou, Foshan and surrounding areas.
By confirming a booking with us and paying a deposit, you acknowledge that you have read, understood and agreed to this Policy.
1. Scope of this Policy
1.1 This Policy applies to all services booked directly with us, including but not limited to:
- Full-day or half-day car with driver services;
- Factory and market visit services;
- Airport transfers;
- Any other transportation services confirmed in writing by us.
1.2 In case of any inconsistency between this Policy and other descriptions on our website, this Policy will prevail for matters related to payment, changes and cancellations.
2. Currency & Pricing
2.1 Unless otherwise stated in writing:
- Deposits are quoted and collected in US Dollars (USD);
- Service balances are generally payable in Chinese Renminbi (RMB).
2.2 Prices shown on our website are indicative ranges only. Your final price will be confirmed in writing (for example, by WhatsApp or email) based on your specific dates, hours, route and requirements.
2.3 All quotes are per car per day (or per transfer) unless clearly stated otherwise.
3. Booking Confirmation & Deposit
3.1 A booking is considered provisionally reserved once we have received your basic trip details and have provided an initial quote.
3.2 A booking is considered confirmed only after:
- We have sent you a written confirmation (for example, by WhatsApp or email); and
- We have received your deposit within the time stated in our message.
3.3 Unless otherwise agreed in writing, the standard deposit is:
- USD 30-50 per booking, payable by PayPal/Credit Card.
3.4 The deposit is used to:
- Secure a vehicle and driver for your requested dates;
- Cover administrative and scheduling costs related to your booking.
4. Payment Methods & Balance Payment
4.1 Deposit payment
- Deposits are generally collected via PayPal/Credit Card.
- Any fees charged by PayPal or your payment provider are your responsibility.
4.2 Balance payment
Unless otherwise agreed in advance, the remaining balance is payable during your trip as follows:
- In RMB (Chinese Yuan);
- By cash or local bank transfer (for example, WeChat Pay / Alipay / bank transfer), subject to availability and prior agreement.
4.3 We will inform you in advance how and to whom the balance should be paid (for example, directly to the driver or to our representative).
4.4 If you require a different payment arrangement (for example, full advance payment by PayPal), please inform us before booking. Additional fees may apply depending on the method.
5. Cancellations by the Client
If you need to cancel your confirmed booking, the following rules apply unless we have agreed otherwise in writing.
5.1 Cancellation periods are counted based on the local time in Guangzhou, China.
5.1.1 Cancellation 7 days or more before the first service day
- If you cancel 7 days or more before the first scheduled service day:
- Your deposit will be refunded in full, minus any PayPal or payment processing fees that cannot be recovered.
5.1.2 Cancellation 3–6 days before the first service day
- If you cancel between 3 and 6 days before the first scheduled service day:
- 50% of your deposit will be refunded (minus any non-recoverable PayPal or processing fees);
- The remaining 50% of the deposit is non-refundable.
5.1.3 Cancellation less than 72 hours before the first service day
- If you cancel less than 72 hours (3 days) before the first scheduled service day:
- Your deposit is fully non-refundable.
5.2 If your booking covers multiple days, the above rules apply based on the date of the first service day.
5.3 To cancel a booking, you must send us a clear written message (for example, by WhatsApp or email). The time of receipt of your message will be used to determine the applicable cancellation period.
6. Changes to Your Booking
We understand that plans may change. We will always try to assist with reasonable changes, subject to vehicle and driver availability.
6.1 Changes before your trip
6.1.1 Changes more than 72 hours before the first service day
- Changes to dates, routes or details made more than 72 hours before the first service day are usually possible and may be free of charge, depending on availability.
- If the change significantly increases the distance, hours or complexity, we may provide a revised quote for your approval.
6.1.2 Changes within 72 hours before the first service day
- Changes within 72 hours before the first service day are subject to availability and may not always be possible.
- If we can accommodate the change and it increases the scope of service, an adjusted price may apply.
6.2 Changes during your trip
6.2.1 Minor adjustments on the day (for example, visiting a different factory in a similar area or changing lunch location) are usually acceptable, as long as they remain within the agreed hours and general distance.
6.2.2 If you request additional hours, extra distance, or significant detours beyond the original agreement, the driver or our team will inform you of any additional charges before proceeding whenever reasonably possible.
7. Cancellations by Guangzhou Drivers Network
7.1 We make every reasonable effort to provide the confirmed vehicle and driver. However, in rare cases (for example, serious driver illness, major vehicle breakdown, or other circumstances beyond our control), we may need to cancel or modify your booking.
7.2 If we must cancel a confirmed booking before your trip starts, we will:
- Inform you as soon as reasonably possible;
- Try to arrange a suitable alternative vehicle and driver;
- If no suitable alternative can be provided, offer you a full refund of your deposit.
7.3 If a service is interrupted during the day due to serious vehicle or driver issues:
- We will make reasonable efforts to provide a replacement vehicle and/or driver;
- If no replacement is possible, we will discuss a fair partial refund of the daily charge, depending on how much of the service has been completed.
7.4 Except for the refund of deposits or agreed amounts as described above, we are not liable for any indirect costs or losses you may incur as a result of cancellation (for example, hotel costs, flight tickets, missed meetings).
8. No-show & Late Arrival by the Client
8.1 A no-show occurs when the car and driver are present at the agreed pick-up location and time, but:
- You do not appear; and
- We cannot reach you by the contact details you provided; and
- No alternative instruction is received from you within a reasonable waiting period.
8.2 Unless otherwise agreed in writing, the standard waiting period at the initial pick-up is up to 1 hour.
8.3 If you do not show up within this period and we receive no clear instruction from you, the day may be treated as used, and:
- Your deposit will not be refunded;
- You may still be liable to pay an agreed daily amount to the driver if they have already spent significant time and distance.
8.4 If you expect to be late, you should inform us as early as possible via WhatsApp so that waiting time and any extra charges can be discussed and agreed.
9. Waiting Time, Extra Hours & Additional Charges
9.1 Standard daily rates normally cover a fixed number of hours (for example, 8–10 hours per day). The exact number of hours will be confirmed in your quote.
9.2 If you require extra hours beyond the agreed daily limit:
- Additional charges may apply at a fixed hourly rate, which will be communicated to you;
- Extra hours are subject to local regulations and driver safety considerations.
9.3 Extra highway tolls, parking charges in special locations, and other unavoidable local fees may be charged to you if they are not included in your original quote. We will always try to inform you in advance whenever reasonably possible.
10. Refund Process
10.1 Where a refund is due under this Policy, we will process it using the same method by which the deposit was paid (usually PayPal), unless otherwise agreed.
10.2 Any non-recoverable fees charged by PayPal or other payment processors will be deducted from the refund amount.
10.3 Processing times for refunds may vary depending on your bank or payment provider. We will issue the refund from our side within a reasonable time after agreeing the amount with you.
11. Force Majeure
11.1 We are not responsible for delays, changes or cancellations caused by events beyond our reasonable control, including but not limited to:
- Severe weather, natural disasters, public health emergencies;
- Major traffic accidents, road closures, strikes, demonstrations;
- Government actions, regulations or restrictions;
- Other events commonly referred to as “force majeure”.
11.2 In such cases, we will make reasonable efforts to adjust plans, but we cannot guarantee to follow the original schedule. Any refund or partial refund will be discussed with you in good faith, taking into account the circumstances and services already provided.
12. Contact
If you have any questions about this Payment & Cancellation Policy, or if you need to cancel or modify an existing booking, please contact us:
- WhatsApp: +86 19102034700
- Email: booking@GuangzhouDrivers.com
Please always include your name, travel dates and any booking reference in your message so we can assist you quickly.
